Due to the negligence and carelessness of the hotel salon, a model went through “severe mental breakdown and trauma”, said the NCDRC (National Consumer Disputes Redressal Commission)
Consumer court order the luxury hotel to pay Rs 2 core to a model as she lost many if her future projects due to the bad haircut done by the hotel’s salon. She further mentioned that her dreams were “shattered.”
According to the news agency, ANI, on Thursday, the National Consumer Disputes Redressal Commission (NCDRC) agreed that three years ago, because of the bad haircut due to the negligence, the woman “lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model.”
The panel’s president RK Agrawal and member SM Kantikar in the order cited by ANI, said, “There is no doubt that the women are very cautious and careful with regard to their hair. They spend a handsome amount on keeping the hair in good condition. They are also emotionally attached to their hair. The complainant was a model for hair products because of her long hair. She has done modelling for VLCC and Pantene.”
The court said that the model was working as a senior management professional and earned a decent income, but lost her job due to the negligence of the hotel salon. She mentioned that she went through “severe mental breakdown and trauma.”
The woman said in her complaint to the consumer court that, she was to appear for an interview a week before, on April 12, 2018, she visited the salon of a hotel where she was a regular. Her usual hairdresser was not available, so another person took her on.
She got the cut from the other hairdresser only after the assurance given by the salon sayinh that “she had improved”. The court order says the woman specifically asked for “long flicks or layers covering her face in the front and at the back and 4-inch straight hair trim from the bottom”. But the hairdresser chopped her long hair with only four inches left barely touching her shoulders.
The woman informed the court that when it took over an hour for her haircut, she asked the hairdresser and she replied that she was giving her a “London haircut”. No action against the hairdresser was taken according to the women. Later on she also had a hair treatment and felt like her scalp was burning making her hair rough.
Then the woman filed a complaint against the services of hotel salon asking for a written apology and compensation for “harassment, humiliation and mental trauma”.
In response to it hotel said the woman didn’t pay for the haircut as her card had been declined, so she wasn’t qualified as our customer. It also said that compensation she is saying is without any basis and so much inflated. The woman was accused by hotel for harming it’s reputation.